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The success of the prosecution reform in Ukraine depends not only of the formal entering into force of the law “On Public Prosecutor’s Office”, but also on the daily relations between the Public Prosecutor’s Office (PPO) and the citizen of Ukraine. This is why the EU Project “Support to Justice Sector Reforms in Ukraine” assists with setting of Citizen Reception Halls within the prosecutors’ offices.

Activities and responsibilities of Citizen Reception Halls will be aimed to provide victims/witnesses legal advice and psychological or social support, to organize protection without interfering with already existing entities as e.g. legal aid centers.

Concretely, victims and witnesses will find there a consistent counterpart able to provide detailed information about the ongoing proceedings, to prepare their upcoming appearance at the court hearing by detailing their functions. It is as well the place where victim’s condition will be assessed and a first-hand psychological assistance will be provided.

EU Project “Support to Justice Sector Reforms in Ukraine” is providing expertise in order to better organize a client-oriented process in the future Citizen Reception Halls.

“One way to increase public’s confidence in the activities of Public Prosecutor’s Office is to transform it through impacting the methods of communication, from what was a traditionally rather closed and distanced institution, into caring, responsive and assistance-oriented one,” – says Loic Guerin, Key Expert of the EU Project “Support to Justice Sector Reforms in Ukraine”.

The first Citizen Reception Hall will be established within the Prosecutor General’s Office of Ukraine by the end of 2016. With the lessons learned, this experience will be extended to all regions of the country.